Thursday, January 26, 2012

Is PayPal On Your List?

Prepare yourself for a little rant on dealing with Big Business and sending American jobs overseas! This is going to be a little longer than average post.

As you know, I just published my first ebook, I Still Believe in Tomorrow. Whenever you purchase a book, the payment goes to my publisher, which is located in Sudbury, Massachusetts.

They run everything through PayPal, which lists their offices in California. However, I just found out their Customer Service Center is in the Philippines. Let me tell you a little story about the quality of workers PayPal employs there.

When I found my publisher, I did not know just how I would get paid; and I did not know anything about PayPal. Go back to when the book went online on November 28, 2011. I received my first payment for those few days in November, only after I called the publisher and found out I had to contact PayPal and have them forward my check to my bank. I was under the mistaken assumption it would just automatically be deposited in my bank account. I know, I know, I know what they say about assuming. So, I called PayPal and they deposited my check in my account and told me they would do that every month from now on, on or about the fifteenth of every month.

December fifteenth came and went and sure enough, my deposit was made on the seventeenth. Now, December starts and sales start to add up. It was fun to watch! I remember thinking, come the middle of January, I will get a nice sum made to my bank account. It never happened! It was not deposited on the twentieth, the twenty-fifth and not today.

I called my publisher and he gave me the number to reach their customer service department. By the way, PayPal has no Customer Service number on their website, at least I could not find one.

I called the number and only spent a few minutes on hold to get a representative who told me they did not have the ability to forward my money to my bank! I found that amusing since I had been told the month before, "It was no problem."

After a rather lengthy discussion with the misinformed young woman, guess what I did next? If you guessed me saying rather forcefully, "Let me talk to your supervisor," you are correct! The supervisor was very helpful, and walked me through a fairly complex process to get my monthly Royalty check deposited into my Patrick Communications bank account.

Of course it will take two or three days for my bank to deposit my PayPal check. Evidently, they do not trust PayPal any more than I do! Unfortunately, I am stuck in a situation now dealing with another corporation who has taken at least some of their operations off shore. I hate that and I told both of them my feelings! And, if you are a long time reader of this blog, you know I do not use that word lightly! Just click on the word HATE in the labels list below and you can read my feelings on the word.

There, I feel better now.

Click on the cover image to make it larger:

If you have already purchased and read the book, how did you like it? If you liked it, did you forward my website on to your friends and encourage them to purchase a copy and forward it to their friends? If you did not like it, I would like to hear your comments too.

If you have not purchased it, there is no time like the present. You can order it by clicking here.

FYI: I have already booked a couple workshops from the book and the two newspapers stories written about me recently. Hopefully, it is starting to pick up speed! I need to get in front of an audience again soon! I need my fix!

 As always, I look forward to your comments.



1 comment:

Rose Swanson said...

Hi Mike,
I read your book and thoroughly enjoyed it. I passed it on to my husband, who also enjoyed it and expressed so on this blog. I am sorry that the "big guys" have impeded your ablility to collect your earnings. You have been an inspiration to many and I wish you only good things to come.